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Training Options and Customer Support

No matter how your team learns best, our comprehensive training options will provide all the knowledge needed to understand and optimize your Hippo CMMS system. Read on to learn more about what each training option entails.

Happiness Ratings

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Responsiveness Ratings

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Comprehensive Web Conference Training

Connect with our in-house training team via a screen sharing service where we train you through the software in your own Hippo account. This service is one-on-one or in groups and tailored to the software features/topics relevant to your CMMS software needs.

We recommend having each session delivered in one-hour time slots and encourage our customers to pack in as many sessions as possible during their onboarding period.

Lifetime Customer Support

Our support doesn’t end once your account is up and running. All subscriptions include free ongoing technical support services. This means if you are a Hippo customer, we support you!

All Hippo users have access to our technical support by telephone and email. If users have any questions about the software feature, function, or any question at all give our technical support team a call or email.

Technical support is available during business hours Monday through Friday, 7 a.m. to 6 p.m. CT. Hippo’s experts are quick, friendly, and knowledgeable, and we guarantee a response within 24 hrs (usually sooner!).

Capterra Ratings for Maintenance Management Software

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Blue: Hippo's rating

Grey: CMMS industry average

Onsite Training

Due to COVID-19, we're not currently offering onsite training.

But as soon as we're able to, we'll be bringing it back. We really miss getting out and working with customers.

Hippo continues to offer unlimited live remote training during the first 30 days as well as lifetime unlimited access to prerecorded express training.

Excellent Training Experience

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We found the staff at Hippo to be very helpful when initially setting up the software. The training was excellent and the trainer was very knowledgeable about the software which made it an easier talk when we didn’t have any experience with a CMMS.
Tom Codlin, Brooklin Concrete Products

Hippo CMMS Onboarding

Getting started with Hippo CMMS is simple

Speak to an Onboarding Expert

Awards and Recognition

Hippo never stops pushing to make our CMMS even better, and all our hard work is paying off with awards from across the industry.

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