At Hippo, we know that the first 6 months of implementation are the most critical for customer success. If you don’t have buy-in from all users and adoption is low, it lowers the chances of the CMMS implementation being a success. We’re not trying to scare you here. In fact, there is really no need to worry.
Hippo invests heavily in our customer onboarding process and offers various onboarding options, all of them geared for your success.
At Hippo, onboarding does not just mean generic training. We tailor the onboarding process to include regular consultations, data integration, software configuration, and customer training that addresses your specific needs. Customer requirements differ depending on industry, feature requirements, and experience with CMMS software. We make sure you get what you need.
For customers comfortable doing most of the data entry themselves, with a focus on getting the system up and running as quickly as possible.
Complete data integration services, perfect for customers who are in the process of or have completed collecting all the data they want to track.
Getting set up with Hippo maintenance software is simple. Our Standard Onboarding package delivers all the tools and know-how you need to get our CMMS up and running within days. This is the best onboarding solution for customers looking to dig into the application and are eager to populate the data on their own. With Standard Onboarding, customers have access to their database within 48 hours of subscribing, get initial setup, and receive tailored training from our experts. If you are eager to get set up quickly and start using the software, Standard Onboarding is the right choice.
From dedicated training and ongoing customer support to articles, e-books, webinars, and podcasts, we’re here to help you succeed.
A quick recovery starts long before disaster strikes. CMMS software helps hotels and resorts come back strong from earthquakes, fires, floods, and storms.
On average, 20-25% of an organization’s budget goes to finding and fixing issues. If the cost of repairing and replacing flawed products is added, that number rises to 30%. Learn about this and more in this e-book.