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Stronger asset management for a better guest experience

You have one chance to make a good first impression, and even a small problem can spoil a guest’s perfect vacation or upset a business traveler’s workflow. They might only be with you for a short stay, but you need things to run smoothly the whole time.

Hippo helps you: 

  • Reduce errors and eliminate frustration 
  • Deliver the best guest experience possible
  • Cut costs and control your budget 
hotel manager

Reduce errors and eliminate frustration

Older maintenance methods are hard to use and prone to errors. No matter how hard you try, data can easily get corrupted when you’re copying everything over by hand. Hippo takes all your critical data and keeps it safe in one central database, where you can access it any time from your laptop, tablet, or smartphone.

pool side

Deliver the best guest experience possible

The hotel is depending on you to ensure assets and equipment are running smoothly so guests are happy and excited to come back. Hippo’s preventive maintenance setup, scheduling, and tracking help you stay on top of small issues, stopping them from developing into big problems. And because the team is working from a properly planned schedule, they can complete tasks without disrupting the guests. Fixing the pool when it’s already scheduled to be closed is a lot easier, and looks a lot better, than trying to work on it with in the middle of the high season. 

And for unscheduled repairs, Hippo helps you react more efficiently. With the open request portal, anyone on staff can instantly report issues to your department, saving them the trouble of having to track you down and saving you the time they’d waste. Once the request is in the system, you can generate, prioritize, assign, and track a work order packed with the information the tech needs to close out efficiently. 


Cut costs and control your budget

The only way to see where you can save money is first understanding how you’re spending it. Hippo helps at every step. First, it makes it much easier to capture reliable data. Paper and spreadsheets, where you’re manually entering data – often long after the fact-- are prone to errors. And even if your data’s perfect, paper makes it hard to leverage that data into actionable insights. How much are you spending on parts and materials for maintenance? With Hippo, the answer is only ever a few clicks away. And because now you can see the big picture, it’s finally possible to see where the team is falling short and make the right adjustments.

Hospitality CMMS Management Software:


Restaurants (Food and Beverage)

From formal dining to the poolside bar, guests expect a wide range of food and beverage options, which means the maintenance team is responsible for many different types of assets and equipment. Hippo helps everyone on the team with data-packed work orders that deliver everything they need to close out quickly.


Lodging (Hotels, Resorts and Hostels)

Even the smallest facilities can be mazes of hallways, suites, and service corridors – all of them packed with different assets and equipment. It can be hard to not only keep track of all the maintenance and repairs but also just where things are located. Hippo’s site maps and floor plans get techs right where they’re needed, right away. And because everyone is moving in straight lines, not circles, the team completes work faster.



People come to your facilities to get away from it all, so when your assets don’t live up to their expectations, they’re likely never coming back. With streamlined workflows and solid preventive maintenance scheduling and tracking, you can reduce unscheduled downtime and avoid unhappy guests.

Hospitality CMMS Software
Solutions and Benefits

Hospitality Asset Management

Hospitality Asset Management

You have a lot of assets to look after, and one of the biggest challenges is how many different types there are. From the AC units on the roof to the boilers in the basement, techs work on a wide range of equipment. Hippo’s cloud-based asset management solution gives techs instant access to comprehensive data, ensuring they have the critical information they need to make the right repairs right on time.

Mobile Hospitality CMMS

Mobile Hospitality CMMS

A guest reports that one of the fourth-floor ice machines is making a strange sound. The tech is on the floor, but they’re not sure which of the three machines to check. Or a manager notices that one of the lamps in the lobby sometimes flickers. When the tech arrives, they’re not sure which lamp to check.  

Hippo’s mobile maintenance app makes it easy for techs to find exactly the right asset. A quick scan of the barcode instantly connects them to that asset’s critical data, including everything from serial numbers to currently open PMs and on-demand work orders.

Hospitality CMMS

Hospitality CMMS

Older maintenance management systems are frustratingly slow and prone to errors, leaving your team frustrated and your guests unhappy. When everything is quickly scribbled down on bits of paper, it slows things down because of the time it takes to chase down techs to hand them the paperwork and the chances someone wrote down the wrong information. Hippo CMMS streamlines all your work order workflows by moving to the cloud, where your data is safe and accessible from anywhere.

Hospitality Equipment Maintenance & Repair

Hospitality Equipment Maintenance & Repair

The last thing a paying guest wants to see is dead AC unit in their room and a pool with a broken filter. Ensuring everything is up and running is crucial to providing the best possible guest experience. Hippo helps you keep on top of maintenance by making it easy to schedule and assign PMs packed with the information techs need to close out quickly. And when the unexpected happens, you can prioritize on-demand work orders with just a few clicks on the intuitive calendar view.

Hospitality Equipment Preventive Maintenance

Hospitality Equipment Preventive Maintenance

The easiest way to avoid big problems is to find and fix them when they’re still just little issues. That means having the techs check and clean the AC units before they die on you in the middle of the high season. Hippo makes it easy to set up, schedule, and track PMs related to all the critical assets and equipment you rely on, and guests look forward to enjoying.

Hospitality Inventory Management Software

Hospitality Inventory Management Software

When you manage your inventory, you get the right part at the right time and for the right price, cutting downtime and saving you money. It’s like packing the perfect suitcase for that weekend getaway. Techs have the all the parts and materials they need, but without having to waste space on things they’ll never use. Hippo inventory management software helps you set min/max levels, track everything in real time by associating inventory with specific work orders, and then helps you with orders by automating the purchasing process. 

Hospitality Equipment Tracking

Hospitality Equipment Tracking

One of the biggest challenges for your maintenance team is working with so many assets that look exactly the same. When they’re up on the roof working on the AC units, how do they know which one is scheduled for maintenance? And when they’re down by the pool so they can work on one of the cabanas, how do they find the right one? With Hippo, all asset and equipment information is in one central database, where it’s safe, secure, and searchable. Unlike paper records, your data is now automatically kept up to date.

Hospitality Vendor Management

Hospitality Vendor Management

When you need to bring in outside help on complicated projects or to meet compliance requirements, Hippo helps from start to finish. Keep all your vendor contact info inside the software, organized according to the types of services they provide. Find the right contact and get to work coordinating with your appropriate vendor.

Hospitality Work Order Management

Hospitality Work Order Management

Work order management is at the heart of successful maintenance management. Work orders are how you approve work, assign tasks, and track progress. Paper and spreadsheet systems are always slow and often riddled with errors. Every time data is manually copied, there’s a chance to introduce mistakes. With Hippo, everyone is accessing the same cloud-based database, ensuring everyone stays in the loop and the data stays up to date and accurate.



The guests at your hotel or resort put a lot of planning into their trips. They know it’s the best way to get the most out of their vacation. It’s the same with maintenance: to make the most of your time and budget, you need to plan. Hippo makes it possible by making critical asset data safe, secure, and searchable. Because once you know how much things are costing you, you can make better decisions about when to repair or replace.

Hospitality Reporting


Which assets cost you the most in parts and labor last month? What percentage of your PMs did the team complete on time? You should be able to answer these questions quickly, accurately. But you simply can’t if you’re trapped under piles of paperwork or endlessly clicking your way through spreadsheets. Hippo’s reporting module makes it easy to run reports that show you the maintenance big picture, which is the first critical step in taking control of your budget. Once you know where your money’s going, you can stop spending so much of it.

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Hospitality CMMS Services

Get the benefits of a maintenance management system — like becoming more efficient, getting the most value from capital assets and equipment, and improving resource planning — without a time-consuming implementation, high costs, or a big learning curve.

Hippo CMMS is both powerful and easy to use. We provide full-circle customer onboarding focused on ensuring that your team adopts the software to give your business the best long-term ROI.


Implementation and Setup

Across industries, the failure rate for CMMS implementation can be as high as 80%. Companies are left with low adoption rates leading to wasted time and money.  

We make sure that doesn’t happen to you. Hippo is easy to learn with a nice, clean interface and simple user experience, making it much easier to get everyone comfortable using our hotel maintenance management software.  

Everyone on the team, from young techs who grew up on smartphones to more experience techs who cut their teeth on paper and punch cards, can learn the software quickly. You don’t have to sell them on the benefits; they can see them for themselves.  



Get up and running in no time with Hippo’s systematic, concise approach to training backed by knowledgeable, approachable trainers. 

Not everyone learns the same way, which is why we offer a library of video lessons, documentation, walkthroughs, and live online training sessions. There’s something for every type of learner. 



We designed Hippo to work for you, and that includes getting along well with your existing solutions.    

Hippo’s versatile, document-supported open API opens a world of possibilities for you to integrate features and share data across platforms. Move smoothly between applications, never losing data or wasting time logging in and out of separate applications. 



Hippo is as focused on your success as you are, and we want you to get as much out of our software as you can. Our dedicated support team is here for you, with a complete library of how-to documents, videos, and updates on new features.  

But more than that, we deliver live support from trained professionals who know the software and know how to help you get the best ROI you can. If you have an issue, they have the solution. 

Hospitality CMMS Software

Hospitality is all about creating a seamless experience where guests feel completely looked after. Hippo helps you create the perfect environment where everything just works the way it should, from the pool to the AC in the suite. Guests get the experience they want, and you get the efficient, seamless workflows you need to help make it happen 



Work order management is now efficient and effective. Technicians have access to their work orders through cell phones vs. through a kiosk station, cutting time spent on a computer. Timing is more accurate for labor tracking with use of the mobile app also.

William H.
Chief Facilities Manager, Riverwalk Resort at Loon

I have 2 buildings to manage and it would not be possible for me to know what is going on without Hippo CMMS. I get every work order to approve and assign and this keeps me in the loop. Thank you for helping me every day.

Clayton E.
Facilities Professional, Dickinson Place Charitable, Inc.

Leading hotels and resorts think alike