Simple Pricing. Unbeatable Support.

Hippo subscription fees are determined based on the number of users. A user is anyone that needs to log in and access Hippo' s core features. Users include managers, owners, technicians, and supervisors. Maintenance requesters are not users.

Price is also determined by required features. We have pricing plans for complex operations that require deeper functionality and plans for simple operations that are new to CMMS.

At Hippo, we refer to set up and training as onboarding and we have dedicated Onboarding Specialists for each customer.

Hippo provides its customers with a variety of onboarding services to meet the specific needs of our customers.

For example, fees are lower when customers require only a little help and training. Other customers, however, can choose to have Hippo experts to come onsite to audit their facilities and and set up their database completely.

Onboarding fees are determined based on the scope of work, and start at $600.

There are no hidden costs. Hippo subscription fees include technical support, data backups, and regular software updates. 

If additional services are required after the onboarding period, the costs are determined and presented to the customer for approval.

Hippo subscriptions are one year and invoiced annually. 

Customers can pay monthly by credit card. We accept Mastercard, Visa, and American Express.

Customers can pay by credit card, check, or bank transfer.

We accept Mastercard, Visa, and American Express. 

Payment is due upon receiving invoice.

We do our best to keep our customers, but some cancel.

Subscriptions are annual. Customers are notified 30 days prior to their renewal date, and customers have the opportunity to cancel their subscriptions. 

All data can be exported from Hippo to CSV or Excel spreadsheets and migrated to other systems.

In our pricing terms and SLA, Hippo reserves the right to increase subscription fees by 5% / year. 

This is in line with COLA and other economic cost indexes. It is advised that customers budget for a 5% subscription fee increase just to be safe and so there are no surprises.

Discounts are available at special times of the year. 

Ask a Solutions Expert about available discounts for end of month, quarter, or year. 

We also extend discounts to some non-profits.

At Hippo we believe in being flexible, and we can work with you to customize your package.

Absolutely! If you start off with Hippo Starter and want to upgrade to Hippo Plus or Hippo Pro, just let us know. None of your data will be lost and the transition is seamless.

It is common for organizations to expand and include more users and more facilities.

Hippo offers plenty of resources at no charge, including videos, webinars, tech support, manuals, and guides. 

Additional services are delivered at our billable rate of $150 USD / hr.

Hippo experts often go customers' facilities for training, consulting, and facility audits (inventory of equipment).

Our standard rate is $1,500 USD per diem plus travel and accommodations.

Rates can vary when the trip requires multiple days.

Although Hippo is a Canadian company, our pricing is in USD unless otherwise specified.

About 80% of our customers are based in the United States, so using a standard currency rate keeps things simple.

Don't worry, we still love maple syrup and hockey.