Hippo CMMS has served hundreds of clients belonging to a wide range of industries, from municipalities to manufacturing healthcare to non-profit. The following case study showcases one such client success story within the municipalities sector. Learn how the Port of Newport solved their maintenance challenges with Hippo CMMS!

I. COMPANY: The Port of Newport, a major business and economic center, is located on the central Oregon coast in the City of Newport. Acting as a hub for economic development and recreational services, the port supports four distinct sectors; commercial and recreational fishing, fishing processing, tourism activities, and a large-scale RV park with amenities.

II. CHALLENGE: The port experienced two main challenges that lead them to seek out a CMMS:

  1. Infrastructure expansion: Recent infrastructure changes, including large-scale expansion projects, renovations and the newly found NOAA fleet provided plenty of reason for the organization to streamline their maintenance activities.
  2. Lack of a robust CMMS: The port had already purchased a web-based CMMS, which proved to be ineffective, slow and un-intuitive. Even simple on demand work order management required many tedious steps to open and close out single work orders.

III. DECISION: Hippo met the Port of Newport’s pre-determined requirements, including intuitive user interface, ease of use and cost. The port underwent many lengthy conversations with Hippo’s helpful sales team to guarantee that the organization’s needs matched that of Hippo’s features and software abilities. Seeing a true fit in Hippo, the port decided to implement the software as their new solution.

IV. SOLUTION: Overall, Hippo has proved to fit nicely in the port’s daily maintenance activities, remarking that they are able to fast track their maintenance activities and get a better handle on their overall operations.

For a more in-depth case study analysis, complete with the Port of Newport’s account screenshots and a special interview with their Head of Operations, visit our website at www.hippocmms.com/municipalities.

About The Author

Jonathan Davis

Jonathan has been covering asset management, maintenance software, and SaaS solutions since joining Hippo CMMS. Prior to that, he wrote for textbooks and video games.
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