Hippo CMMS has served hundreds of clients belonging to a wide range of industries, from healthcare to manufacturing hospitality to non-profit. The following case study showcases one such client success story within the healthcare sector. Learn how Golden Door solved their maintenance challenges with Hippo CMMS!

I. COMPANY: Golden Door Geriatric Centre (Golden Door) provides personal care assistance for seniors who can no longer live independently. Twenty-two private and twenty-eight semi-private rooms come equipped with accessible washrooms. Residents also have access to the lush private grounds and public lounge spaces as well as all basic medical care services, renowned dining, recreation activities and transportation.

II. CHALLENGE: Golden Door experienced two main challenges that lead them to seek out a CMMS.

  1. Lack of a computerized system: Manual methods, including excel spreadsheets, pen, and paper created an inefficient system for the center to pass along maintenance requests and adequately track activities.
  2. Lack of transparency in the maintenance department: Since the organization didn’t have a centralized system, work order statuses were unclear and scattered throughout departments. Departments had access to some information but not all, which further confused the communication chain.

III. DECISION: Golden Door decided to go with Hippo CMMS as their solution for two main reasons.

  1. The Hippo sales team was transparent, friendly and helpful, able to respond quickly to system questions without pressuring the client. pressure. was able to perform basic CMMS functions like a pro, allowing them to easily remedy their initial challenges.
  2. Hippo’s basic functions met their needs and then some. The user friendly interface and solid customer support offered a perfect mix of product and service excellence.

IV. SOLUTION: Overall, Hippo has been an important addition to the center’s everyday operations. Instead of taking management away from the office to check up on maintenance work, they are now able to focus their attention on strategic decision-making and overall workflow. This has given management more time to respond to resident needs and ensure the quality care that Golden Door Geriatric Centre promotes.

For a more in-depth case study analysis, complete with Golden Door’s account screenshots and a special interview with their Administrative Director, visit our website at www.hippocmms.com/healthcare.

About The Author

Jonathan Davis

Jonathan has been covering asset management, maintenance software, and SaaS solutions since joining Hippo CMMS. Prior to that, he wrote for textbooks and video games.
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