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Ever wonder how your facility shapes up over others? Want to gain a better understanding of what facility and plant managers, like yourselves, are looking for in a CMMS? Then this post is for you!

Our three-month long survey of 100 plant and facility managers generated some interesting results. From important CMMS software attributes to the size and composition of their maintenance department, we learned a lot from our respondents. Using the data we collected, we created an awesome infographic outlining 20 CMMS Statistics from 2015. If you haven’t downloaded it yet, do so now!

 To dig a little deeper into these results, we decided to provide some commentary and rationale behind our analytics. Read on for 5 questions that 100 facility and plant managers answered for us in 2015.




What shape was their maintenance department in?

Interestingly enough, almost half of respondents, 45%, were currently using manual methods to track and manage their maintenance operations. Manual methods often consist of pen and paper work order tracking, excel spreadsheets, sticky notes or email chains. Even if all of these methods work well separately, the lack of a centralized system can easily lead to errors. To ensure proper communication between all channels and users, one system that tracks, measures and manages all aspects of your maintenance database is essential.

We also found information about the size of their maintenance departments. The average number of maintenance workers in a department is 11. Although this number may seem manageable to some, the price of a CMMS is usually dependent on the number of people using it. The more users you have, the greater the costs will be to ensure everyone has access to the system. Your costs can increase significantly with per user pricing. Instead, if you have more than 2 users who need access to their CMMS software, it’s a huge financial benefit to get software that offers unlimited user licenses. Pricing of this nature gives your team more flexibility and is generally a more cost effective way to source a CMMS.

Perhaps unsurprisingly, when asked how well established respondents considered their maintenance department to be, most indicated that it fell somewhere in the middle. 16% stated that their department was not at all established. This factor singlehandedly addresses the need of many facility managers to optimize their department with the help of maintenance management software. Without a firm process in place, your department can be a place of chaos and inefficiency. From an industry perspective, a CMMS can help you stay competitive among other industry leaders.

What were their operations like?

It was very common for operations to have only one facility, with 35% of respondents reporting this. Within those facilities, it was extremely likely that they had one to two buildings to provide maintenance services to. One of the best attributes of most CMMS software is its ability to scale up or down with the size of your operations. Whether you have 1 or 100 facilities your CMMS should be able to accommodate any size and grow with you as your business does. In addition, proper reporting that compares data between each facility is important to upper-management, allowing organizations to find efficiencies between departments, discover potential problem areas, and see what works best to implement in all facilities.

What were their top reasons for getting a CMMS?

An overwhelming number of respondents, 84%, stated that it was most important to be proactive in maintenance repair. This was followed by 83% of respondents considering simple work order forms as an equally important reason to get a CMMS. These results make sense, as both demand and scheduled work order management comprise the bread and butter of any CMMS. For more information on how work order management acts as the hub of maintenance management software, read our blog post here. Furthermore, when we asked respondents what the most important features of a CMMS were, more than half stated that it was preventive maintenance and demand work order management.


Which CMMS attributes and features were the most important?

Perhaps the greatest response we received when asking what the most important CMMS feature was, was the element of user-friendliness.

74% ranked user-friendliness as an extremely important attribute of a CMMS. Comparatively, 0% stated that user-friendliness was not at all important.

Obviously, the extent to which software is user friendly is indicative of how easily it is adopted by users.

Software users, especially maintenance management software users, belong to a wide range of computer skill level which is why intuitive design, a clean interface and simple buttons are very important to develop software around.

In line with the importance of user-friendliness was also the respondent’s results towards technical support. Almost half of respondents, 46%, believe that excellent technical support is extremely important.

At Hippo CMMS we believe that quality technical support is as important as software development.

Proper training ensures that clients are well versed on all software aspects, while the ability to provide ongoing support gives users a safety net if ever a question or concern arises. Clients who access more training, ask more questions, and regularly check in with their software vendor have the most optimized databases, have higher equipment up-time ratings, and are able to utilize all CMMS features than those who don’t.

Other than preventive maintenance and work order management, 44% or respondents indicated that equipment and asset management were very important, followed by a calendar interface to view work schedules at 39%, and having a mobile app at 32%.

Over the past couple of years we have noticed a significant increase in the amount of CMMS mobile users. The importance of a mobile CMMS app continues to grow as more and more departments turn to mobile technology to fit their on-the-go work style. We expect to see this trend continue well into 2016.

For more information on 2016 CMMS trends, read our blog post here.

When were they looking to implement a CMMS?

A contact filling out a CMMS survey indicates that they are well on their way to purchase a CMMS, which is most likely why only a mere 3% of respondents were looking to implement in the long term. Most respondents are looking to implement a CMMS in the medium term; 40% stated within 1 to 3 months and 20% stated implementing within 3 to 6 months. We find that medium term time frames work best as both the vendor and client have enough time to collect and input data but don’t have too much time to drag out the project and experience burnout.


The survey results provided us with a deeper understanding of our client base and suggested positive CMMS features to look for in 2016. Understanding the importance of user-friendliness, work order management, preventive maintenance, and strong technical support is a great first step in ensuring that a CMMS system delivers on all of these elements and more.

If you haven't already done so, make sure to download our comprehensive infographic outlining the above results.



About The Author

Margeaux Girardin

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